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Welcome to Soldiers' / Hospital Services
Hospital Services
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Accommodations
When a family member has been hospitalized or is being treated at OSMH you may need to stay in Orillia. Please ask the volunteers at the Information Desk, in the main lobby of the hospital, about hotels and other forms of accommodation available in the city.
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Bank Machines
A bank machine is located just inside the main entrance of the hospital. There is a service charge of $1.50 to use the machine.
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Cashier
The Cashier’s Office is located in the main lobby of the hospital and is open Monday to Friday, 9:30 a.m. to 2:30 p.m.
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Change Machine
A change machine is located in the main lobby. It exchanges $5, $10, and $20 bills for an equal value of dollar coins.
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Flowers and Fruit Baskets
Flowers and fruit baskets ordered for patients are delivered everyday by our hospital volunteers.
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Food (Cafeteria)
Our cafeteria, located on the main floor of the hospital, offers patients, staff and visitors a variety of soups, sandwiches, hot entrees, salads, desserts and fresh-brewed fair trade coffee, as well as a wide variety of juices and cold beverages. The cafeteria is open Monday to Friday 8 a.m. to 6 p.m., and on weekends and holidays from 10:30 a.m. until 6 p.m.
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Gift Shop
Run by the hospital's volunteer association, the gift shop in the main lobby carries a wide range of gifts, candies, cards, magazines, stamps and Nevada tickets. The gift shop is open Monday to Friday 8:00 a.m. to 8:30 p.m., and Saturday and Sunday from 9:00 a.m. to 4:00 p.m.
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Hair Care
Hair care can be arranged through your nurse. We have a barber on call that comes in to cut hair, however if you would prefer to go out we can arrange that as well. There are a few salons in the area that we send patients to on a regular basis.
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Hearing Assistance
If you have difficulty hearing or are deaf, contact your nurse who will make arrangements to help you communicate while at our hospital.
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Health Sciences Library
The Health Sciences Library provides information resources and services to hospital and medical staff to support evidence-based clinical care, research, and education. Visitors are welcome to use the collection on-site. The Library is located just down the hall from our cafeteria. Our hours are Monday to Friday, 8 a.m. to 4 p.m.
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Information Desk
Please call one of our volunteers at the Information Desk, (705) 327-9121, for hospital phone numbers, departments, services or any other information.
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Lost or Found
If you have lost or found an item, please call the Information Desk at (705) 327-9121. Orillia Soldiers’ Memorial Hospital is not responsible for lost or stolen property, so we encourage you to leave your valuables at home.
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Mail
Post Office mailboxes are located outside the Main Entrance of the hospital. You can buy stamps at the gift shop.
Mail will be delivered daily to patient rooms by one of our hospital volunteers. If mail is delivered to the hospital after a patient has been discharged, our volunteers will re-address it to their home. To make sure of fast delivery, have all mail addressed with:
your full name
your room number
Orillia Soldiers' Memorial Hospital
170 Colborne Street West
Orillia, ON L3V 2Z3
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Newspapers
There are newspaper boxes located at the main entrance of the emergency department, and just outside the main entrance of the hospital. If you would like to have a newspaper delivered to your room, please ask the Ward Clerk on your floor, your Nurse, or the hospital Information Desk (ext. 3259).
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Parking
There is one parking lot reserved for patients and visitors. This lot is the Main Lot (Lot A), located directly in front of the hospital off Dunlop Street. Parking is available in this lot for $5 per day.
If you are physically disabled, there are spaces reserved for you close to the Main Entrance in the Main Lot. These spaces are metered up to four hours. Make sure you display your valid Ministry of Transportation Ontario (MTO) handicap sticker or your vehicle will be towed. Long-term parking passes are available; please speak with your nurse.
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Patient Meals
Unless your doctor has ordered a special diet for you, you will be provided with a 'continental breakfast' and a 'light lunch' consisting of soup, sandwich, dessert, and beverages. Dinner is served from a non-selective menu that has been carefully chosen for you. We trust you'll find the meals appetizing, hot and nourishing. Dining room service is provided on the new Community Tower floors: C4, C5 and C6. If you are patient on any of these floors you may choose to eat your meals with other patients in a beautifully appointed dining room where a selective menu is offered for some meals. If you have any questions about what you are eating, or if you would like to see a Dietitian, please contact your nurse. Breakfast is served from 7:30 a.m. to 8 a.m., lunch from 11:30 a.m. to 12 noon, and dinner from 4:45 p.m. to 5:15 p.m.
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Private Duty Nursing
Please check with the Nursing Department if you or a relative want to employ a Private Duty Nurse in the hospital. The Private Duty Nurse must be a hospital employee.
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Taxis
Direct lines to local taxis are located in the main lobby of the hospital, and the lobby of the emergency department.
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Televisions and Phones
Stay in tune, in touch and informed during your hospital stay! Hospitality Network, in partnership with Orillia Soldiers’ Memorial Hospital, is pleased to provide patients with personal bedside television and telephone rental service. A portion of the revenues generated is returned to the hospital to help fund various hospital improvements. All television service orders have a one-time service administration fee of $5.00, which includes a headset. Prices are subject to change without notice.
Pricing Information
Arranging for Service
Option 1 – Complete an order form and return to the secure lock box at the display stand.
Option 2 - Call (705) 325-2201 ext. 3456 to request service.
Service Activation
Service will be activated between 12 pm and 3 pm daily, excluding statutory holidays.
Payment
We accept cash, cheque (with ID), VISA and MasterCard. Payment is due upon activation and renewal.
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Worship Centre
Our pastoral care chaplains serve those of any faith and those of no faith at all. We offer groups on spirituality for both inpatients and outpatients in mental health. We have a dedicated palliative care chaplain and three other chaplains for particular areas of the hospital. There are weekly ecumenical services held on the complex continuing care ward (forth floor) for patients and their families every Thursday at 2:00 p.m.
We also have an individual who acts as our Aboriginal Liaison to help advocate our indigenous patients and their families. A healing place or smudge room is in the process of planning and it will be available as sacred space for people of all faiths to be able to pray, smudge or just be still and quiet for a period of time.
The worship centre, located on the main floor just inside the main lobby of the hospital, is open 24 hours a day, seven days a week. In case of emergency there are on-call chaplains who are available 24/7. You can reach us at extension 3365.
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