Hospital Services
Soldiers’ offers a wide variety of services to make your visit as comfortable as possible.
Accommodations
When a family member has been hospitalized or is being treated at OSMH you may need to stay in Orillia. Please ask the volunteers at the Information Desk, in the main lobby of the hospital, about hotels and other forms of accommodation available in the city.
Finding Cash, ATMs
Bank Machines
A bank machine is located just inside the main entrance of the hospital. There is a service charge of $1.50 to use the machine.
Cashier
The Cashier’s Office is located near the main lobby of the hospital and is open Monday to Friday from 9 a.m. to 3 p.m.
Food Services
Meal Services at OSMH
At OSMH, we are proud to offer homestyle meals designed to nourish you during your stay. Our menus offer a weekly rotation of meal selections. We have adopted the new diet standard of IDDSI (International Dysphagia Diet Standardization Initiative) for those who require modification in food or fluids due to swallowing difficulties. All admitted patients will follow the therapeutic diet prescribed by the Medical Care Team. We are pleased to support patient-centered care with individual restrictions: allergies, intolerances, faith-based. If you would like to request nutrition consult, speak with your medical team. We are here to help.
Mealtime Offerings: Breakfast 7:30-8:30 a.m., Lunch 11:30 a.m.-12:30 p.m. and Dinner 4:30-5:30 p.m. Dining Rooms for unit specific use: Harvey 2, IMRS, C5 & C6
Guest Meals
Guests are welcome to purchase any meal for delivery to your room. Meal purchase forms are available in the Café. One form per guest/per meal is required. Payment is due when submitting the form. Orders and payments must be placed in the cafeteria during operating hours: Monday to Friday, 8 a.m. – 2 p.m. Cash, debit or credit is accepted.
Kendall Café
Our newly designed café menu offers daily specials, baked goods, and fresh brewed coffee. Enjoy a rotating selection of freshly made treats and specialty dishes every week day.
Operation Hours: Public Access Weekday 8am-2pm, Staff Access 24/7
Dora’s Place & Tim Hortons Beverage
Your local hospital gift shop is conveniently located at the main entrance of the hospital, where you can find all your gifting needs & Soldiers’ branded clothing.
Operation Hours: Weekdays 9am-4pm, Weekend 9am-1pm
(Please Note- Dora’s Placed is staffed by Volunteers & may be not available unexpectedly)
Vending Machines
Located at various locations throughout the hospital. Feature items include but are not limited to: sandwiches, chips, chocolate bars, yogurt and noodle bowls. Payment: Accepts coins and credit cards.
Visitor Services
Wi-Fi Access
OSMH is happy to offer free Wi-Fi to all those visiting our hospital. Simply search your device for “”OSMH-Patient-WIFI” and accept the terms and conditions. Patients are encouraged to bring their tablets and devices for Wi-FI access.
Post Office mailboxes are located outside the Main Entrance of the hospital. You can buy books of stamps at Dora’s Place Gift Shop.
Mail will be delivered daily to patient rooms by one of our hospital volunteers. If mail is delivered to the hospital after a patient has been discharged, our volunteers will re-address it to their home. To make sure of fast delivery, have all mail addressed with:
your full name
your room number
Orillia Soldiers’ Memorial Hospital
170 Colborne Street West
Orillia, ON L3V 2Z3
Hair Care
Hair care can be arranged through your nurse. We have a barber on call that comes in to cut hair, however, if you would prefer to go out we can arrange that as well. There are a few salons in the area that we send patients to on a regular basis.
Taxis
Direct lines to local taxis are located in the main lobby of the hospital, and the lobby of the emergency department.
External Care Provider
Please check with your care team if you or a relative wish to employ an external care provider while in the hospital.
Hearing Assistance
If you have difficulty hearing or are deaf, contact your nurse who will make arrangements to help you communicate while at our hospital.
Lost or Found
If you have lost or found an item, please call the Information Desk at 705-327-9121. Please be advised that OSMH is not responsible for lost or stolen property, so we encourage you to leave your valuables at home.
Culture and Worship
Cultural Affairs
‘Culture’ means many different things to many different people. Promoting cultural affairs at OSMH is an integral part of our value system as it recognizes and respects the dignity of every human being in the organization.
We will be successful in living our values by ensuring that all patient rights and privileges are adhered to according to the Human Rights Code of Ontario.
(The Ontario Human Rights Code prohibits discrimination on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, record of offences, marital status, sexual orientation and physical or mental abilities.)
OSMH is also proud to offer enhanced cultural services to support Francophone and Indigenous (First Nation, Métis, Inuit) patients and families.
If you would like to know more about cultural services at OSMH, please contact the Cultural Affairs office at the number below or following email patientrelations@osmh.on.ca
The office is open during regular business hours Monday to Friday excluding statutory holidays. The Patient Experience Office values feedback and will work to respond within 2-business days.
Indigenous Patient Navigator
The Indigenous Patient Navigator provides support to First Nations, Metis and Inuit patients and their families that visit Orillia Soldiers’ Memorial Hospital. The Indigenous Patient Navigator is onsite 4 days/week and 1 day/week at the Rama Health Centre.
Services offered:
- Support before, during, and after hospital visits as well as clinic appointments
- Liaison, support between the care team, patients, and families
- Advocacy on behalf of patients
- Assistance with care planning
- Coordination of traditional and non-traditional community resources
Contact our Indigenous Patient Navigator:
Call or Text:
Pastoral & Spiritual Care Services & Worship Centre
We are proud to offer pastoral and spiritual care services provided by a diverse team of volunteers who embrace a variety of approaches for a multitude of faiths and beliefs. They fulfil the community’s need for religious and spiritual comfort while in the hospital and do so with a respectful and sensitive approach.
Our pastoral and spiritual care volunteers serve those of any faith, those of no faith, and those who are undecided. Members of our volunteer team are experienced in supporting patients and their families across the organization including palliative care, dialysis and maternity. Group sessions on spirituality are also provided for both inpatients and outpatients in the mental health program.
Our team is comprised of volunteers representing our community agencies, local and surrounding churches (places of worship) as well as Rama First Nations. The long-standing affiliation with the Army Navy Air Force Unit 400 and the Royal Canadian Legion Branch 34, have volunteers who provide comfort and support to patients with military service.
Our team mission is to ensure multi-faith and multi-cultural care is made available to all patients and families to complement care and comfort during the hospital experience. To enrich the lives of our patients and families, weekly non-denominational music services are held on the complex continuing care unit (4th floor)every Thursday at 2:30 pm. In addition, our diverse team facilitates a variety of special religious and ceremonial requests such as communion, baptism and smudging.
OSMH also offers a dedicated resilience space currently known as the Worship Centre. It is a place of tranquility and peace that welcomes those of any faith, those of no faith and those who have yet to make that decision. The Worship Centre is located near the main entrance lobby and is accessible to patients, families and visitors 24hrs a day, 7 days a week.
It is through all these collaborative volunteer efforts that OSMH has been successful in caring for patients as a whole person through their healthcare journey.
For more information, please contact
Francophone Patients and Families
To enhance the delivery of care and services for Francophone patients and families, OSMH is pleased to offer referrals for cultural and linguistic supports in partnership with the French Language Health System Patient Navigator located at the Chigamik Health Centre, Midland Ontario.
2SLGBTQIA+ Resources
Please visit HERE for 2SLGTBQ+ Community Services and Resources Contact Information.