Patients & Visitors

Patient Declaration of Values

Orillia Soldiers’ Memorial Hospital (OSMH), in consultation with patients and families, has co-designed a Patient Declaration of Values, reflecting what our patients and community want and expect from our hospital team.

Patient Declaration of Values

I am treated with dignity, courtesy and respect in an atmosphere free of bias and harassment, and I will treat others the same
I am treated with compassion and care, and made to feel welcome
My spiritual beliefs and practices are taken into consideration in the way care is provided
My personal privacy is respected, and I will respect the privacy of others
My personal health information remains confidential, and shared only with those involved in my care
I am kept informed of my health status and actively involved in decision-making about the care I receive
My family or my designate may be involved, and welcomed, into discussions or decisions about my health, and recognize the value Essential Care Partners play along my health care journey
I maintain the right to decline any procedure or medical treatment, and be informed of the impact of those decisions
I am treated according to standards of professional care
I am treated in an environment that values health and safety
I will provide accurate information about myself and I am accountable for my actions
I can rely on the quality of information I receive
I am informed of financial costs, if any, before a service is provided
I will notify OSMH of any accessibility requirements so my needs can be met
I am supported and encouraged to express my opinions about the care I receive
My family will notify OSMH of any information that works to control or de-escalate disruptive or violent behaviors
I will take an active role in the next steps along my health care journey
I understand that Advance Care Planning is important for myself and my family members to ensure we are fully prepared for all stages of care throughout our lifetimes