COVID-19 updates from Orillia Soldiers’ Memorial Hospital

COVID-19 Vaccines

OSMH is currently offering COVID-19 Vaccines to individuals who meet current Public Health eligibility criteria. Click the button below for booking options by age group.

Click the above image to book your vaccine for ages 12 and older.

Click the above image to book your vaccine ages 5-11.

Click here to find a testing centre based on your location.

Couchiching COVID-19 Testing Centre

Orillia’s COVID-19 Testing Centre – located at 170 Colborne Street, Kiwanis Building, Orillia, Ontario.

PARKING:  Please be aware that dedicated parking for those attending the Testing Centre is available immediately adjacent to the Centre, which is located near the West Entrance to the hospital.  The Testing Centre is located inside the Kiwanis Building on OSMH property. View a map by clicking here.

Please ensure you meet current eligibility to obtain a PCR COVID test before you book an appointment. Those who do not meet eligibility will be turned away.  If you do not meet eligibility to receive a PCR COVID test please refer to the provincial guidance document on self isolation.


Appointments can also be booked by calling 1-888-589-4109

By appointment only – no walk-ins permitted. 

If you do not qualify for a PCR test CLICK HERE for our support guide.

Things to know when attending the Testing Centre

  • Do not enter the hospital at the main entrance. Please park in the parking lot on Volunteer Drive
  • Please follow all precautions including wearing a mask, social distancing and frequent hand hygiene
  • The time of your appointment is the time that you should arrive at the Testing Centre. Your test should be completed within approximately 30 minutes of your scheduled arrival time.
  • If you are coming to the testing centre please bring your health card and driver’s license.  Having both items will help make your time at the centre much quicker.

If I am tested, how long will it take to get the results?

You are encouraged to follow up with your healthcare provider if you need further assistance while recovering from a COVID-19 infection.  If you do not have a primary healthcare provicer you may also contact  Telehealth Ontario at 1-866-797-0000, your local public health unit, or seek emergency care if you experience severe symptoms by calling 9-1-1 or visiting a local emergency department.

Do not call 911 unless it is an emergency.

Essential Visitor Policy 

As of Thursday, December 2, 2021 OSMH will be in Phase 1 of it’s Visitor Policy.

Click here to read the news release.

For most patients this will cap the number of visitors to one essential visitor or prohibit essential visitors altogether.

End of life, childbirth, paediatric or exceptional circumstance patients are some examples of those who would be eligible for one essential visitor plus an alternate.

For essential visitors to be deemed eligible, they must show proof of full vaccination, pre-register in advance, be approved by the patient, and follow all the necessary COVID-19 precautions such as being screened at the main entrance, wearing a hospital mask and Essential Visitor identification badge, maintaining physical distancing throughout their visit, and signing in and out of the hospital.

Outpatients are required to notify the hospital scheduling department if a support person is required as an essential visitor.

Full visitor restrictions remain in place for the Emergency Department and other outpatient care areas where visiting is at the discretion of the care team and in considering individual patient needs.   Visiting restrictions are subject to change and will continue to be closely monitored in conjunction with provincial guidelines, community transmission and other considerations.

Essential Visitor Expectation Guide during COVID-19

Orillia Soldiers’ Memorial Hospital (OSMH) recognizes the crucial role that care partners play in the lives of its patients and their care journeys. We are committed to keeping our patients, volunteers and OSMH team safe. As of Tuesday, November 23rd, OSMH will require that ALL Essential Visitors, including those accompanying a patient, provide proof of full COVID-19 vaccination, along with photo identification, or provide documentation that they have been granted a provincially recognized medical exemption from a physician or nurse practitioner, prior to being permitted entry into OSMH facilities. As of November 23rd, 2021, full vaccination constitutes for any Essential Visitor aged 12 years and older:

  1. Having received a minimum of TWO COVID-19 vaccinations
  2. 14 days minimum since receiving second COVID-19 vaccination

If an Essential Visitor does not have proof of vaccination or a valid exemption, or there is not time to produce the    required documentation, the Essential Visitor may still enter OSMH facilities with explicit approval from the care team   under the following exceptions:

  1. Patient is a child (under 18 years & those 1yr transition paediatrics to adult)
  2. Patient is palliative/end of life – actively dying with a prognosis of 48-72 hours to live (including patients with COVID-19)
  3. Patient is in labour
  4. Patient is experiencing a life altering or critical illness as identified by the clinical team
  5. Patient requires a support person due to underlying condition

Here are some important things you need to know:

OSMH is in PHASE 1 of its Visitor Policy and OPEN visiting has not resumed at this time. All Essential Visitors:

  1. Must be approved by the patient or their Power of Attorney/ Substitute Decision Maker.
  2. Are permitted during the hours of 10:00 a.m. and 8:00 p.m. unless otherwise directed, e.g. Obstetrics and Pediatrics; end-of-life or at discretion of the care team.
  3. Will be required to provide proof of vaccination and be screened with each entry into the hospital to ensure that they have no signs and symptoms of COVID-19 or any other communicable illness. Essential Visitors who do not pass screening will not be permitted to enter the hospital and are advised to contact their health care provider or Telehealth promptly.
  4. Are required to wear the Essential Visitor sticker, which must be visible, at all times.
  5. Will sign in AND out in the Essential Visitor Log at the point of entrance and/or at their destination (unit/department/clinic).
  6. Are required to follow all of the necessary infection control practices.
    1. At the point of entry to the hospital, after providing proof of full COVID-19 vaccination, Essential Visitors will be required to clean their hands and don a hospital provided surgical mask. Essential Visitors are not permitted to wear their own personal masks or face coverings. Masks must cover both the nose and mouth and be worn throughout the entirety of the visit, including in patient rooms and care areas.
    2. Essential Visitors must clean hands with the hand sanitizer when entering the hospital and when entering and exiting the patient’s room or care area.
    3. Essential Visitors must maintain 2 meters (6 feet) physical distancing at all times from those other than patient they are accompanying or visiting.
  7. Inpatient Essential Visitors are required to check in and out at the nursing station for each visit. They are restricted to the patient’s room and to the appropriate restroom facilities. In-and-out privileges are NOT permitted.
  8. Visitors CANNOT access the hospital cafeteria under Phase 1 of the Visitor Policy.
  9. Those who are accompanying patients in the Emergency Department, for day surgery or outpatient clinic appointments, are to remain with the patient at all times unless otherwise directed by a member of the care team, e.g. day surgery care partners may be asked to depart and return to the hospital following the procedure as waiting room space is currently restricted.

Frequently Asked Questions

Who determines the Essential Visitor?

  • The patient or where not possible, the Power of Attorney (POA), Substitute Decision maker (SDM), Next of Kin, or another contact over the age of 16 years.

Who can be an Essential Visitor?

  • Family members, friends, care givers, private paid care givers or others who have been expressly identified by the patient or where not possible, their POA, SDM, Next of Kin, or another contact. Children are permitted at end-of-life and otherwise on a case by case basis.

Who cannot visit?

  • Anyone who does not pass screening.
  • Anyone who has not been specifically identified by the patient or their POA, SDM, Next of Kin, or another contact over the age of 16 years.
  • Anyone who fails to adhere to infection control practices or the terms outlined in this document.

What will be the visiting schedule and times?

  • General visiting hours are 10:00am-8:00pm with exceptions for our Obstetric, Paediatric, Inpatient Mental Health Units and Emergency Department.

Could visiting be stopped?

  • If the number of COVID-19 cases in the community increases or if we are in an outbreak, Public Health can put restrictions on all visiting.

How can I print my COVID-19 vaccine receipt?

How can I book a COVID-19 vaccine? 

Thank you for continuing to partner with us in keeping everyone safe.

If you have further questions you can call the Visitor Hotline at 705-325-2201 Ext. 8097



COVID-19 Resources and News


Information for Children & Families