COVID-19 updates from Orillia Soldiers’ Memorial Hospital

Contact Telehealth Ontario at 1-866-797-0000 or your local public health unit if you’re experiencing symptoms of the 2019 novel coronavirus.

Please do not visit an assessment centre unless you have symptoms.

Do not call 911 unless it is an emergency.


Visitor Restrictions 

No visitros will be permitted into the hospital (past door screeners), except in circumstances stated in the tables below:

Circumstance Restriction
Obstetrics Department – see table below regarding COVID positive mothers 1 visitor per patient – one entry to hopsital per day
Patient is a minor – see below regarding COVID positive patients
Patient is palliative – see below regarding COVID positive patients at end of life
Home Dialysis Training
Emergency Surgery
Other situations deemed to be an exception for compassionate or clinical reasons
COVID positive or presumed positive patient Restriction (no in/out privileges)
Obstetrics One support person – remains in isolation with patient until discharge or first exit
Paediatrics One parent or guardian in isolation with child
End of Life One visitor, one hour for final farewells only

All patients and visitors arriving at the hospital will continue to be assessed by screeners at designated entryways before being allowed entry into the facility.

In summary,

  • Visitors to hospital by special circumstance only
  • Where circumstance permits, a limit of one visitor per patient
  • If you don’t need to be at the hospital, please do not visit

The hospital understands the important role that visitors play in the health and recovery of patients, and we appreciate the community’s support as we implement these measures for the safety of all.

Access to OSMH

  • All patients and visitors will be screened before entering the hospital. You will be asked about any travel history and if you are experiencing any symptoms. Based on the results of the screening, some visitors may not be allowed to enter the hospital. If it is deemed that you require further medical attention, you may be directed to either the Emergency Department
  • All visitors to the hospital are asked to use the main entrance off of Dunlop Street
  • Emergency entrance will still be open 24/7 for emergency visits
  • Please only use the west entrance for dialysis and obstetric appointments only
  • The Outpatient entrance on Mississaga will be closed – please use the main entrance instead
  • The accessible entrance will be open through buzzer communication from 8 a.m. – 4 p.m.

Postponement of elective, non-urgent procedures

To reduce non-essential visits to the hospital and as a precaution against the spread of COVID-19, OSMH is postponing elective, non-urgent surgical procedures, effective Monday, March 16, 2020. The hospital will be reaching out to patients to advise them of the postponement. All inpatient and outpatient services are being prioritized to ensure needed services are provided in a timely manner.

COVID-19 Assessment Centre

Orillia’s COVID-19 Assessment Centre

Orillia has opened a COVID-19 Assessment Centre located on Volunteer Drive next to our hospital.

If you think you have symptoms or have been in close contact with someone who has COVID-19, please review the self-assessment tool to help you determine if you need to come to our Assessment Centre:

 Symptomatic testing:

  1. All people with at least one symptom of COVID-19 even for mild symptoms.

Asymptomatic, risk-based testing:

  1. People who are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case.
  2. People who are at risk of exposure to COVID-19 through their employment, including essential workers (e.g., health care workers, grocery store employees, food processing plants).


Monday – Friday: 11 am – 7 pm (The last patient will be seen at 6:30 pm)

Saturday and Sunday: 11 am – 3 pm (The last patient will be seen at 2:30 pm)

How can I be seen at the Assessment Centre?

Please enter the assessment centre on Volunteer Drive from Mississaga Street – Volunteer Drive has temporarily been designated as a one way street. You will be assessed by a nurse from your vehicle to determine next steps. Click here to see the map.

What happens at the Assessment Centre?

Most patients at the Assessment Center will be tested outside in the canopy tent. The visit to the center will take approximately ten minutes (plus anytime waiting inline). Please ensure if you are waiting to be tested outside of your car, you maintain social distancing at all times. Individuals coming to the center to be tested or not, wear a mask.

Samples are collected at the center and sent to the lab for processing.

Please note: The intention of the assessment centre is for assessment and swabbing. We are not able to provide any written documentation of proof of testing or test results.

If I am tested at the Assessment Centre, how will I find out the results?

Public Health will contact you to inform you of the result and provide any other necessary information if you test positive.

If I am tested, how long will it take to get the results?

You will be contacted with your test results.

The assessment center will call all individuals who have had a negative test. Please do not call the centre for your results. We will call you. If seven business days have passed since your test and you have not received your results please call us.

If your test is positive you will be contacted by Public Health. They will provide you with next step directions.  If I am tested, how long will it take to get the results?


This will vary depending on the number of tests being performed. Symptomatic Patients will be advised to remain at home in self-isolation pending the results of their test.

Click here for a guide on how to self-isolate.

It is important to note that not all patients who go to the Assessment Centre will be tested. Patients will be assessed by a nurse who will make the clinical determination if a test is required based on ministry of health criteria.


External Links and Resources