Hospital Services

Accommodations

When a family member has been hospitalized or is being treated at OSMH you may need to stay in Orillia. Please ask the volunteers at the Information Desk, in the main lobby of the hospital, about hotels and other forms of accommodation available in the city.

Finding Cash, ATMs

Bank Machines

A bank machine is located just inside the main entrance of the hospital. There is a service charge of $1.50 to use the machine.

Cashier

The Cashier’s Office is located near the main lobby of the hospital and is open Monday to Friday from 9 a.m. to 3 p.m.

Food Services

Meal Services at OSMH

At OSMH, we are proud to offer homestyle meals designed to nourish you during your stay. Our menus offer a weekly rotation of meal selections. We have adopted the new diet standard of IDDSI (International Dysphagia Diet Standardization Initiative) for those who require modification in food or fluids due to swallowing difficulties. All admitted patients will follow the therapeutic diet prescribed by the Medical Care Team. We are pleased to support patient-centered care with individual restrictions: allergies, intolerances, faith-based. If you would like to request nutrition consult, speak with your medical team. We are here to help.

Mealtime Offerings: Breakfast 7:30-8:30 a.m., Lunch 11:30 a.m.-12:30 p.m. and Dinner 4:30-5:30 p.m. Dining Rooms for unit specific use: Harvey 2, IMRS, C5 & C6

Guest Meals

Guests are welcome to purchase any meal for delivery to your room. Meal purchase forms are available in the Café. One form per guest/per meal is required. Payment is due when submitting the form. Orders and payments must be placed in the cafeteria during operating hours: Monday to Friday, 8 a.m. – 2 p.m.  Cash, debit or credit is accepted.

Kendall Café

Our newly designed café menu offers daily specials, baked goods, and fresh brewed coffee. Enjoy a rotating selection of freshly made treats and specialty dishes every week day.

Operation Hours: Public Access Weekday 8am-2pm, Staff Access 24/7

Dora’s Place & Tim Hortons Beverage

Your local hospital gift shop is conveniently located at the main entrance of the hospital, where you can find all your gifting needs & Soldiers’ branded clothing.

Operation Hours: Weekdays 9am-4pm, Weekend 9am-1pm
(Please Note- Dora’s Place is staffed by Volunteers & may be not available unexpectedly)

Vending Machines

Located at various locations throughout the hospital.  Feature items include but are not limited to: sandwiches, chips, chocolate bars, yogurt and noodle bowls.  Payment: Accepts coins and credit cards.

Visitor Services

Wi-Fi Access

OSMH is happy to offer free Wi-Fi to all those visiting our hospital.  Simply search your device for “”OSMH-Patient-WIFI”  and accept the terms and conditions. Patients are encouraged to bring their tablets and devices for Wi-FI access.

Mail

Post Office mailboxes are located outside the Main Entrance of the hospital. You can buy books of stamps at Dora’s Place Gift Shop.

Mail will be delivered daily to patient rooms by one of our hospital volunteers. If mail is delivered to the hospital after a patient has been discharged, our volunteers will re-address it to their home. To make sure of fast delivery, have all mail addressed with:

your full name
your room number
Orillia Soldiers’ Memorial Hospital
170 Colborne Street West
Orillia, ON L3V 2Z3

Taxis

Direct lines to local taxis are located in the main lobby of the hospital, and the lobby of the emergency department.

External Care Provider

Please check with your care team if you or a relative wish to employ an external care provider while in the hospital.

Hearing Assistance

If you have difficulty hearing or are deaf, contact your nurse who will make arrangements to help you communicate while at our hospital.

Lost or Found

If you have lost or found an item, please call the Information Desk at 705-327-9121. Please be advised that OSMH is not responsible for lost or stolen property, so we encourage you to leave your valuables at home.