Coming In For An Appointment
Registration
Please ensure you bring your Government issued Health Card and applicable photo identification with you to every hospital visit. Please also bring any associated documents that have been provided to you.
OSMH has a Centralized Registration process. There are three (3) main areas of the hospital dedicated to Patient Registration:
- Emergency Department: Patients requesting to be seen in the emergency department are to enter through the emergency entrance, located off of Colborne Street.
- Fracture & Outpatient Clinic: Patients visiting the hospital for a scheduled appointment in the Fracture clinic or Outpatient Clinic (services include: gyne procedures, plastics, pain management, orthopedic consults, rapid access clinic, etc.) are to enter through the Outpatient Clinic entrance located off of Mississaga Street.
- Main Entrance/Central Registration: All other patients are to register for their appts in the Central Registration Department, located at the front of the hospital, with access next to the Front Lobby.
Exceptions:
- If you are an Obstetrical patient and are in need of urgent assistance or are unsure of where to go, please utilize the West Dialysis / Maternity entrance located off of Mississaga street. Note this is the entrance with the round-about.
- If you are a patient actively receiving Dialysis, please utilize the West Dialysis / Maternity entrance located off of Mississaga street. Note this is the entrance with the round-about.
If you have questions about or need to reschedule an upcoming appointment, please contact us at: 705.325.2201 and select Option 3 from the Main Telephone Menu.
Masking
Orillia Soldiers’ Memorial Hospital (OSMH) has adopted a seasonal approach to masking requirements, prioritizing the safety of our staff, patients, and caregivers in the prevention of respiratory illnesses.
As we enter periods marked by more predictable respiratory illness patterns, OSMH will tailor masking precautions to match the level of transmission risk.
In most public spaces within the hospital, including, hallways, offices and the cafeteria masking is optional.
Hospital provided surgical masks are required ambulatory care waiting areas and clinical areas such as the Emergency, Outpatient and Diagnostic Imaging departments, and whenever receiving or providing direct patient care.
Visitors are required to wear masks on all clinical units including at the bedside to ensure the protection of their loved ones.
Masking requirements will be reassessed and adjusted seasonally moving forward.
OSMH maintains a mask-friendly environment and will adapt masking precautions as needed, particularly in response to outbreaks and other relevant considerations.
What To Bring
Identification
Patients will be asked to produce photo identification (ID) upon registration. Please bring two pieces of ID with you for your visit. Accepted forms of ID are:
- Your Ministry of Health Card
- Your red-and-white health card (without photo) accompanied by government issued identification such as Drivers Licence or Passport.
- If you do not have a government issued ID, student cards, employee cards, or photo bus passes will be accepted. Patients without photo ID will still be registered and receive care, however presentation of photo ID whenever possible will help us keep you and your loved ones safe!
Insurance
Along with your Ministry of Health Card please bring proof of any hospital insurance you may carry.
Personal Items
You will need to bring slippers, or shoes and socks, a robe, nightgown or pajamas, and toilet articles such as toothbrush and paste, shaving equipment, etc.
- You may want to bring reading material
- You may bring a book or toy for your child, however, for safety reasons please don’t bring toys that work with friction or that spark
- Please don’t bring food, candy, or drinks because proper diet is important during their hospital stay.
Medications
Please bring all medications that you are taking, including inhalers, etc., along with a current and up-to-date list of any other medications you may be using.
What Not to Bring
Electrical Appliances
Please don’t bring plug-in appliances. If necessary, contact the Maintenance Department to approve the appliance for use in the hospital. Cell phones and tablets are permitted and able to utilize our free patient wifi.
Valuables
If at all possible, don’t bring valuables with you. Except for a small amount of spending money at your bedside, you can deposit other money and valuables with the Cashier’s Office for safekeeping. These will be returned to you upon discharge. The hospital will not be responsible for money or valuables not placed in safekeeping.
Scent-Free Environment
Orillia Soldiers’ Memorial Hospital is a scent-free environment.
Scented products such as hair spray, perfume, and deodorant can trigger reactions such as respiratory distress and headaches. Patients and caregivers are asked to not use these products when coming in for an appointment.
Thank you for your co-operation.
Discharge
The purpose of your stay at OSMH is to regain your health with the assistance of our healthcare team. If and when your condition permits, your attending physician will let you know when you may be able to leave the hospital. If you are being discharged, please make sure you have arranged for a family member or friend to drive you home at the required discharge time so that another patient requiring a bed can be accommodated.
Accounts Payable
Please visit the Cashier’s Desk in the Main Lobby before you leave to pick up any personal belongings left for safekeeping and to arrange to pay charges not covered by your insurance (e.g. telephone, television rental, etc.). Please note that doctors’ fees are not included in the hospital’s charge.
Home Care Services
After you leave the hospital you may need Home Care Services. Discharge planning staff may be involved during your stay and can give more information about available services.