Requesting health records

 

Everyone treated at our hospital has a health record.  These records contain documents such as reports from care providers, test results, treatments, and pharmacy information.  Health records can be paper based, electronically generated or a combination of both.

 

You or your authorized representative can request access to or copies of your health record.

 

How do you protect my privacy?

All of your records are kept strictly confidential. Protecting your privacy is our priority. Visit the Your Privacy page to learn more.

 

How do I access health records?

Fill in the Request Access to Personal Health Records form and mail or fax it to the address at the top of the form. Our Health Records department will assist you in accessing the records you wish to see and are entitled to receive.

Request Access to Personal Health Records form ()

 

Is there a fee?

Generally no if the information is being shared to your physician/care provider, but you may be charged for special processing of your request. For example, courier fees, special delivery, or other special processing services.

 

When can I expect a response?

You will receive a response within 30 days from the date we receive your written request. If the request is urgent, please notify us so that we can accommodate.

 

Contact us

If you would like to make a comment or raise a concern you may have with our practices, you may contact our Director, Health Records, Registration and Privacy at 705-325-2201 ext. 3626.

 

You have the right to complain to the Information and Privacy Commissioner of Ontario if you think we have violated your rights. The Commissioner can be reached by calling 1-800-387-0073, or via mail at:

 

Ontario’s Information and Privacy Commissioner

2 Bloor Street East, Suite 1400

Toronto, Ontario M4W 1A8